Refund policy

ORDER ADJUSTMENT/CANCELLATION

1. After finalizing the checkout of an order, you may adjust certain details by contacting us via contact@maisonkicks.com within 24 hours of order placement. Following this, the order will be sent to suppliers, and you will no longer be able to adjust order details or cancel the order. 

2. Please note that:

- You may make changes to your ordered item’s color and/or size unless that change results in any fluctuation in the price of the final item.

- Please contact us within 24 hours of order placement if you would like to cancel some items in your order which had one or more promotions applied. Furthermore, please note that your order may no longer be eligible for the promotion.

Returns & Size Exchanges

We want you to be happy with your purchase. If your sneakers do not fit as expected, you may request a return or exchange.

Size Exchanges

For a formal size exchange, the original pair must first be returned to us. As our returns are international, return shipping is the responsibility of the customer and typically costs approximately $30–$40 USD, depending on the carrier and destination.

Once the returned pair is received and inspected, we can arrange the appropriate exchange.

Alternative Size Replacement

Because international return shipping can be expensive, we may offer an alternative solution: a discount of up to 75% on a replacement pair in the correct size.

This option allows you to keep your original pair and order the correct size without paying the cost of an international return. Discount eligibility and amount may depend on the individual order.

Return Conditions

To be eligible for a return:

  • Items must be unworn and in their original condition.
  • A return request must be submitted within the applicable return period.
  • Customers may be asked to provide clear photos of the sneakers and packaging before a return is approved.
  • Return shipping costs are the responsibility of the customer unless the item received is confirmed to be incorrect or defective due to an error on our side.

Refunds

Once an approved return is received and inspected, the applicable refund will be issued to the original payment method. Bank and payment-provider processing times may vary.

If you have any questions about sizing, returns, or exchanges, please contact our Customer Support Team and we’ll be happy to assist.