FAQ

How long does shipping take?
Orders usually take 1–2 business days to process, then 5–7 business days for delivery once dispatched.

Do you ship internationally?
Yes, Maisonkicks ships to multiple countries. Shipping availability and delivery times may vary depending on your location.

Will I receive a tracking number?
Yes. Once your order has been dispatched, you will receive tracking information so you can follow your package.

Can I change my size or color after ordering?
Contact us as soon as possible. If your order has not been processed yet, we will do our best to update it before shipping.

What if the size I want is sold out?
Some pairs are limited and may not restock. You can check back regularly for new drops and updated availability.

Can I return or exchange my order?
Returns and exchanges depend on the condition of the item and whether the order has already been shipped. Please contact our support team with your order details.

How can I contact Maisonkicks?
For any questions about your order, sizing, shipping, or availability, reach out to our customer support team and we’ll be happy to help.